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Client Services Associate

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About the job

Position Title:

Client Services Associate

*Apply here: https://www.indeed.com/viewjob?t=client+service+associate&jk=ae6b3e0c35c70aab

*In order to be considered for this position, please click the link below to complete the Culture Index - https://go.apply.ci/s/985PTpuuc0 

Position Responsibilities:

The Associate’s primary responsibilities and duties include exercising discretion and independent judgment in assisting clients in the administrative servicing of their accounts. Provide and process client service requests, money movement, and account maintenance on investment accounts. Open client accounts and complete client, custodian, firm paperwork, review and maintain client transactions and firm tasks such as asset transfer and preparation of reports. The Associate will interact closely with Partners, advisors, and other management to identify and resolve relevant issues and projects.

Core Job Duties

  • Develop and maintain exceptional client relationships
  • Process client’s outgoing and incoming money transfer requests across investment accounts
  • Transfers, Checks, Withdrawals, Wires, Journals
  • Process client service requests
  • Beneficiary updates, address updates, Opening accounts, Phone support
  • Proactively address processing inefficiencies
  • Coordinate with custodian’s service team
  • Assist with seasonal tax-related requests
  • Tax Statements, IRA contributions/distributions, Cost Basis
  • Assist advisors with client service and document preparation
  • Maintain and record accurate documentation of client’s requests and communications
  • Junxure actions, Email, and Fax communication, Saving Forms and Confirmations
  • Monitor Schwab Alerts for incoming deposits, new accounts opening, and transfer of assets
  • Prepare forms to open new accounts and transfer of assets. Use DocuSign and LaserApp tools for form prep and submission
  • Document Scanning and faxing
  • Launch and maintain Junxure Action Sequences associated with opening new accounts and initiating transfers
  • Upload, fax, or overnight documents to Schwab, VM Connect, and Direct Vendors

Employment Standards:

· Education: Bachelor’s degree in Finance, Accounting, Economics, or related Business curriculum preferred.

***Comprehensive on the job training is provided***

· Licensing: General Securities License-Series 7 and Series 66 (or Series 63 and Series 65) preferred. A desire to obtain Series 7 license within one year is a must.

· Key Traits: Must be detail-oriented, highly organized, self-starter, work independently and collaboratively, must be able to work successfully in a team atmosphere, have strong customer orientation and interpersonal and communication skills

· Computer Skills: Must be PC proficient with MS Windows operating systems and software programs, including but not limited to Excel Spreadsheets and workbook applications

· Experience: Minimum 2-4 years professional experience in wealth management or financial services environment

· Exceptions to Employment Standards: Must be approved by the Managing Partners, Operations Officer, and HR & Finance Officer

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Physical Setting:

  • Office

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Following CDC guidelines for wearing masks; masks, hand sanitizer are provided; social distancing

Education:

  • Bachelor's (Required)

Experience:

  • Professional Office: 2 years (Required)

Work Location: One location

*Apply here: https://www.indeed.com/viewjob?t=client+service+associate&jk=ae6b3e0c35c70aab

*In order to be considered for this position, please click the link below to complete the Culture Index - https://go.apply.ci/s/985PTpuuc0